Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSISV510A Mapping and Delivery Guide
Manage non-routine and complex claims
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSISV510A - Manage non-routine and complex claims |
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Description | This unit describes the performance outcomes, skills and knowledge required to manage non-routine and complex insurance claims including non-standard issues, determination of the business impact and managing all aspects of the claims resolution process.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC). | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to job roles involving specialist knowledge and functions in a range of insurance sectors and may be applied within organisations of various sizes and across a range of customer bases.It may be applied where skills are needed to manage a non-routine and complex insurance claim such as major losses, bodily injury losses, long-term settlement, and claims involving legal procedures across international boundaries. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse claim to determine validity |
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Element: Evaluate the impact of a claim |
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Element: Determine settlement options |
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Element: Manage support arrangements to resolve the claim |
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Element: Identify any required changes to policy or procedures |
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Element: Report findings and update records |
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